Effective Date: February 2026
MercuryChat ("MercuryChat", "we", "our", or "us") provides an AI-powered voice assistant platform that enables automated voice calling, knowledge base search, CRM integrations, and call analytics.
This Privacy Policy explains how we collect, use, process, and protect information when you use our services.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create or access an account, we collect:
When voice calls are made using the platform, we may collect:
Note: MercuryChat does not store audio recordings. Voice audio is streamed in real-time for transcription and is not retained after the call ends. Only text transcripts are stored.
When you integrate a CRM (such as Zoho CRM or Salesforce), the Service may access:
CRM data is accessed only during authorized workflows and subject to user configuration.
Users may upload documents or structured data to power the AI assistant, including:
If you authorize calendar access during sign-in, MercuryChat may:
Your Google authentication refresh token is stored securely to maintain calendar access between sessions.
We automatically collect certain technical information including:
We use collected information to:
Before retrieving personal information from an integrated CRM system during a call, the system may request verbal consent from the caller.
If consent is declined:
Consent decisions may be logged for auditing and compliance purposes.
Users are responsible for ensuring compliance with applicable consent and telecommunications laws.
MercuryChat uses artificial intelligence and machine learning technologies to process call transcripts and generate responses.
These systems may analyze:
AI-generated responses are produced automatically and may involve processing by third-party AI model providers.
Customer data is not used to train AI models unless explicitly authorized by the customer.
We do not sell personal information.
Information may be processed by trusted service providers necessary to operate the Service, including:
Example: Twilio. Used for voice call processing, phone number management, and call routing.
Example: Deepgram. Voice audio is streamed in real-time to generate text transcripts. Audio is not stored by MercuryChat after processing.
Example: ElevenLabs. Text responses are converted to voice audio for delivery to call participants.
Example: Zoho CRM, Salesforce, or other connected platforms. Used to retrieve contact data and log call activities when configured by the user.
Example: OpenAI. Call transcripts and conversation context are processed by AI language model providers to generate conversational responses and summaries.
Example: Qdrant. Knowledge base documents are converted to vector embeddings and stored in a vector database to enable AI-powered search and retrieval.
Example: Resend. Used to send transactional emails such as user invitation notifications.
Secure cloud infrastructure providers host system databases, storage, and application services.
These providers are contractually required to safeguard user data.
MercuryChat uses a limited number of cookies that are strictly necessary for the Service to function:
MercuryChat does not use tracking cookies, advertising cookies, or third-party analytics cookies.
We retain data only as long as necessary to provide the Service.
Typical retention periods include:
Organizations may request deletion of their data.
MercuryChat implements administrative, technical, and organizational safeguards to protect user data, including:
While we take reasonable steps to protect data, no system can guarantee absolute security.
MercuryChat may process and store data in multiple jurisdictions depending on the location of infrastructure providers.
By using the Service, you acknowledge that your data may be transferred to and processed in countries outside your own.
Where applicable, appropriate safeguards are implemented to protect personal data.
Depending on your jurisdiction, you may have the right to:
If you are interacting with MercuryChat through an organization, please contact your organization's administrator to exercise these rights.
MercuryChat is designed to support compliance with major privacy and telecommunications frameworks including:
Organizations using MercuryChat are responsible for ensuring their use complies with applicable laws in their jurisdiction.
MercuryChat is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically.
If material changes occur, we will notify users through the Service or other appropriate communication channels.
Continued use of the Service after updates indicates acceptance of the revised policy.
For questions regarding this Privacy Policy or data protection inquiries, please contact: