Effective Date: February 2026
By accessing or using MercuryChat ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
MercuryChat is an AI-powered voice automation platform that provides services including but not limited to:
The Service uses artificial intelligence and machine learning technologies to generate responses and automate communication workflows.
Access to MercuryChat is provided through authentication methods including Google Sign-In or other organization-approved identity providers.
You agree to:
You are responsible for all activity that occurs under your account.
You agree not to use the Service to:
You are solely responsible for ensuring that your use of automated calling features complies with all applicable regulations.
MercuryChat may record and transcribe voice calls to provide service functionality such as transcription, analytics, and AI response generation.
Users are responsible for ensuring that proper disclosure and consent are obtained from call participants in accordance with applicable laws and regulations.
The Service may provide automated consent prompts; however, legal compliance remains the responsibility of the user.
Users may upload content including but not limited to:
You retain ownership of all content you upload to the Service.
You represent and warrant that:
MercuryChat does not claim ownership of user-uploaded content.
MercuryChat uses artificial intelligence to generate responses, analyze data, and automate interactions.
AI-generated outputs may contain inaccuracies, omissions, or outdated information.
You acknowledge that:
MercuryChat shall not be liable for decisions or actions taken based on AI-generated responses.
The Service processes user data including call recordings, transcripts, contact information, and knowledge base documents in order to provide platform functionality.
Your use of the Service is also governed by our Privacy Policy, which describes how data is collected, used, and protected.
You are responsible for ensuring that you have appropriate legal authority to process any personal data uploaded to the Service.
MercuryChat does not use customer-uploaded data, call recordings, transcripts, or knowledge base documents to train its AI models unless explicitly authorized by the customer.
Data may be processed for the purpose of:
All such processing is conducted in accordance with applicable privacy laws.
MercuryChat provides API access to allow programmatic interaction with the Service.
Users are responsible for:
MercuryChat may suspend or revoke API access if usage violates these Terms or poses a risk to system stability or security.
Revoked API keys cannot be restored.
MercuryChat may integrate with or rely on third-party services including but not limited to:
MercuryChat is not responsible for the availability, reliability, or performance of third-party services.
MercuryChat strives to maintain high availability and system reliability; however, the Service is provided on a best-effort basis.
We do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, upgrades, or unforeseen technical issues.
The Service is provided "as is" and "as available" without warranties of any kind.
To the maximum extent permitted by law, MercuryChat shall not be liable for:
Our total liability arising out of or relating to the Service shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless MercuryChat and its affiliates, employees, and partners from any claims, liabilities, damages, or expenses arising from:
MercuryChat may modify these Terms from time to time.
Updated Terms will be posted within the Service or on our website. Continued use of the Service after updates constitutes acceptance of the revised Terms.
MercuryChat may suspend or terminate access to the Service if:
Users may terminate their account at any time by discontinuing use of the Service.
These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction in which MercuryChat operates, without regard to conflict-of-law principles.